Samsung Epic 4G specs - PhoneArena
The Epic has been the worst phone I have ever owned.
Posted: Oct 02, 2011, 1:42 PMPhone owned for less than a year
I have had the Epic for almost a year. It broke three months after purchase from overheating while using GPS for navigation. I sent it to Samsung so I did not have to pay $35 for a refurb phone from sprint since it was only a few months old. Samsung kept my phone for 6 weeks and I was forced to pay for service through sprint which I did not receive. I was recently using my phone for navigation again while driving through Denver and it did it again. The phone said GPS LOST, went into airplane mode, then shut down and will not power on. When I press the power button the blue light on the front comes on, the camera flash sometimes comes on while I hold the power button, soon after I let the button go all the lights turn off. If I plug in the usb cable the lights on the phone strobe the whole time its plugged in. The phone will not display anything on the screen. I am reluctant to send it to Samsung again for another 6 week turn around. I am very disappointed with the quality of this Samsung phone. At $250, being the most expensive phone sprint sells, it should last longer than a few months.
I have no experience with other Samsung mobile devices, but Samsung has been very slow with updates, Unlike their competition we have to wait 6 month more than they do. Then when we get the update its worse than the original firmware. Samsung promises fixes and they only provide a headache.
When I call Samsung support no one speaks English. Everything I say they reply "I understand" or "I see" even when they don't have a clue what I am asking.
Samsung needs to step up the game if they plan on being a major player in the smart phone market.
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